About

What CX Ventures Weekly is

CX Ventures Weekly covers the innovation edge of customer experience: the startups building CX and contact-center software, the founders behind them, the funding environment they operate in, and the deals reshaping the market. We write for investors, founders, and operators who want a clear read on where the category is heading.

We are an analysis and commentary publication, not a wire service. We connect dots, frame categories, and take positions on where value is moving. What we are not is a source of fabricated scoops.

How we work

• We write under the CX Ventures Weekly Desk byline. We do not invent journalists, analysts, founders, interviews, or quotes. When you read a view here, it is the desk's analysis, plainly labeled.
• We do not fabricate funding facts. You will not find invented dollar amounts, valuations, round names, or investor lists attributed to real companies on this site. When we discuss the funding environment, we keep it at the level of trends and categories, and we say when something is illustrative.
• We cover companies on merit. We name real players to illustrate a category, described factually and alongside their peers, never with invented claims.
• We date everything honestly and correct mistakes when we get them wrong.

Who publishes CX Ventures Weekly

CX Ventures Weekly is part of the CX Network, which is powered by Hear.ai, a company that builds conversation intelligence and compliance software for contact centers. When Hear.ai appears in our coverage, it is our own network's product, and we mark it that way.

Not investment advice

Everything here is commentary and opinion for information purposes. It is not investment, legal, or financial advice, and nothing on this site is a recommendation to buy, sell, or fund anything.

Get in touch

Tips on category shifts, corrections, and feedback are welcome -- see our contact page. To get the weekly brief in your inbox, subscribe here.